Editor’s note: Anne Altman is the general manager of IBM U.S. Federal and Government Industries.
Applications that simply deliver information can be useful, but government agencies are now pushing user engagement to new heights. With 173 million people in the U.S. owning smartphones, citizens are continuously equipped with an Internet connection, GPS functionality and a digital camera.
In fact, the mobile phone has evolved from a simple voice device to a multimedia communications tool capable of uploading and downloading data, text, audio and video while also functioning as a global positioning system, wallet, FM radio, television, alarm clock, thermometer, address book, newspaper, camera and more. Enterprise government apps have the opportunity to take advantage of these basic smartphone attributes.
To help balance workforce productivity with security and compliance risks, just about every agency is looking to set up their own internal app stores to provide access to mobile devices that are issued and managed by the government…
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